Refund policy

Last updated: September 16, 2026

At Luxury Shukra, we take great care to ensure that every order is packed and delivered in good condition. If you receive an item that is damaged, defective, or incorrect, we are here to help.

1. Return Eligibility

We accept return requests within 16 days from the date the order was placed.

Returns are accepted only in cases where the product received is damaged, defective, or different from the product ordered.

We do not accept returns for:

  • Change of mind

  • Personal preference

  • Colour preference or minor colour variation due to screen/display differences

  • Size or fit-related reasons

  • Products that simply do not meet personal expectations

  • Incorrect size selected by the customer

  • Any other reason unrelated to damage, defect, or an incorrect item being sent

To be eligible for a return, the product must:

  • Be unused and unworn

  • Be in the same condition in which it was received

  • Have all original tags attached

  • Be in its original packaging

  • Include the original invoice/receipt or valid proof of purchase

2. Mandatory Unboxing Video

For any claim involving a damaged, defective, missing, or incorrect product, an unboxing/opening video is compulsory.

The video must:

  • Be continuous and unedited

  • Clearly show the package as received

  • Clearly show the shipping label/order details

  • Show the package being opened from the beginning

  • Clearly show the product and the issue found after opening

Customers are strongly advised to record the complete opening of the parcel before removing or discarding any packaging.

Claims without the required unboxing video may not be accepted, as the video is necessary for us to verify the condition of the package and product at the time of delivery.

3. How to Request a Return

To request a return, contact us within the applicable return period at:

Email: luxuryshukracom@gmail.com
WhatsApp: +91 8929342416

Please provide:

  • Order number

  • Customer name and registered contact details

  • Clear photographs/videos of the product and issue

  • Mandatory unboxing video

  • A brief description of the problem

Do not send any product back without receiving return approval from Luxury Shukra first.

Returns sent without prior approval may not be accepted.

4. Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product

  • A defective product

  • A wrong product

  • An item that is materially different from what you ordered

please contact us as soon as possible with the required evidence.

After reviewing the claim, Luxury Shukra will determine whether the item qualifies for a return.

If the return is approved, Luxury Shukra will bear the applicable return shipping cost for the approved damaged, defective, or incorrect-item claim.

5. Sale & Discounted Items

Sale, discounted, promotional, or clearance products are not eligible for a monetary refund.

However, if a sale or discounted item is received damaged, defective, or incorrect, the customer may be eligible for:

  • Store credit, or

  • A replacement/exchange, subject to product availability and our approval

The customer will not be entitled to a cash refund for an eligible issue involving a sale or discounted item.

6. Exchanges

Luxury Shukra does not offer exchanges as a general return option.

For an approved damaged, defective, or incorrect-item claim, Luxury Shukra may, at its discretion and subject to availability, provide a replacement product or store credit.

7. Non-Returnable Products

The following products are generally not eligible for return unless they are received damaged, defective, or incorrect and the claim is approved:

  • Products that have been worn or used

  • Products without original tags

  • Products without original packaging

  • Products altered, washed, damaged, or otherwise modified after delivery

  • Products returned without prior authorization

  • Sale, promotional, or clearance products for monetary refund

  • Gift cards

  • Custom-made or personalized products, unless the item is defective, damaged, or incorrectly produced by Luxury Shukra

8. Return Inspection

Once we receive an approved return, our team will inspect the product to verify the reported issue and ensure that the item meets the applicable return conditions.

Approval of a return request does not automatically guarantee a refund. The final refund/store-credit/replacement decision will be made after the returned product and supporting evidence have been reviewed.

If the product does not meet the return requirements, the return may be rejected.

9. Refunds

If your return is approved for a monetary refund, we will process the refund to the original payment method, where technically possible.

We will notify you once your return has been received and inspected and will inform you whether the refund has been approved.

Once approved, refunds will generally be processed within 10 business days.

After Luxury Shukra processes the refund, the time taken for the amount to appear in your bank account, card, or payment account may depend on your bank, card issuer, payment gateway, or other financial institution.

If you have not received your approved refund after the applicable processing period, please contact us at:

Email: luxuryshukracom@gmail.com
WhatsApp: +91 8929342416

10. Store Credit

Where applicable, Luxury Shukra may provide store credit instead of a monetary refund, particularly for eligible damaged/defective sale or discounted products.

Store credit will be communicated to the customer after the claim has been reviewed and approved.

11. Fraudulent or Abusive Claims

Luxury Shukra reserves the right to investigate return and refund claims and may reject claims where there is evidence of misuse, fraudulent activity, altered evidence, product damage caused after delivery, repeated abuse of the return policy, or violation of these terms.

12. European Union — 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, applicable EU consumer protection laws may provide consumers with a 14-day right to cancel or return an order without giving a reason, subject to applicable legal exceptions.

Where this statutory right applies, the applicable EU consumer protection requirements will take precedence over conflicting provisions of this policy.

Products should be returned in accordance with applicable law and, where permitted, in the same condition in which they were received, with tags and original packaging where applicable.

Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded or restricted.

13. Contact Us

For questions regarding returns, damaged products, defective products, or refund requests, please contact:

Luxury Shukra

Email: luxuryshukracom@gmail.com
WhatsApp: +91 8929342416

Please include your order number whenever contacting us regarding an order.

Important: This policy is intended to explain Luxury Shukra's return and refund process clearly. Mandatory consumer rights under applicable law will continue to apply where required.